Return and Exchange Pliocy

At MK Gadget, customer satisfaction is important to us. Please read our Return & Exchange Policy carefully before placing an order.

Eligibility for Exchange

We offer a 3-day exchange policy from the date your order is delivered.

You may request an exchange only if:

  • You received a damaged product.
  • You received the wrong product.
  • The product is significantly different from the product shown on our website.
  • The product has a manufacturing defect.

We do not offer refunds. Eligible claims are processed as replacement or exchange only.

Video Proof Required

To process any exchange request, you must record a complete uncut opening video.

The video must follow these requirements:

  • Start recording before opening the parcel.
  • Show a complete 360° view of the sealed parcel.
  • The courier label and order number must be clearly visible.
  • The parcel seal must be clearly shown.
  • The entire parcel must remain inside the camera frame.
  • No cuts, edits, pauses, or camera changes are allowed.
  • Open the parcel while continuously recording.
  • Clearly show the received product and any damage or issue.

Videos that are edited, cut, incomplete, or recorded after opening the parcel will not be accepted.

Exchange Conditions

The product must:

  • Be unused.
  • Be in its original packaging.
  • Include all accessories (if applicable).
  • Be returned in the same condition as received.

We reserve the right to reject exchange requests that do not meet these conditions.

Non-Exchangeable Items

Exchange requests will not be accepted for:

  • Damage caused by misuse or improper handling.
  • Normal wear and tear.
  • Incorrect orders placed by the customer.
  • Claims submitted after 3 days of delivery.
  • Claims without a valid uncut opening video.

Exchange Process

  1. Contact our customer support within 3 days of delivery.
  2. Share your order number.
  3. Send the required uncut parcel opening video.
  4. Our team will review your request.
  5. If approved, we will arrange a replacement or exchange.

Exchange approval is subject to verification by our support team.