Last updated: October 20, 2026
Please read this policy before placing an order. By ordering from MK Gadget, you agree to these terms.
1. Order Confirmation and Advance Delivery Charges
To avoid fake and unconfirmed orders, every order is confirmed only after the customer pays Rs. 250 as advance delivery charges.
- Pay the advance to our account: [JazzCash / Easypaisa 0303-5198979].
- Attach the transaction screenshot when placing your order, or send it to us on WhatsApp at 0318-4547166.
- Orders without the advance payment and transaction screenshot will not be confirmed or dispatched.
- After confirmation, the remaining order amount is paid in cash on delivery.
- Fake, repeated or prank orders may be blocked from future purchases.
2. Delivery Time
- Confirmed orders are delivered within 1–4 working days across Pakistan.
- Working days are Monday to Saturday, excluding public holidays.
- Delivery can be delayed by courier issues, weather, strikes or remote locations. We will help you track your parcel.
- Please give a complete address and an active phone number. The courier will call you before delivery, so keep your phone available.
3. Check Your Parcel at Delivery
Unboxing video proof is mandatory for any replacement claim. When your parcel arrives:
- Start recording a video before opening the parcel.
- The video must be continuous and uncut, with no pauses, edits or cuts.
- Clearly show the parcel and the shipping label details (name, address, order or tracking number) before you open it.
- Open the parcel on camera and show the product and its condition clearly, inside and out.
- Keep the packaging and all items until your claim is complete.
4. Replacement Policy
We replace a product only in these cases:
- The product arrived damaged, and the damage clearly shows in your unboxing video.
- The product received is different from the one ordered, or not as shown in the product pictures.
To claim a replacement:
- Contact us within 4 working days of receiving the parcel, by WhatsApp at 0318-4547166 or email at info@mkgadget.com.
- Send your order number, your valid, uncut unboxing video and clear photos of the damage or the incorrect item.
- We will review your claim and reply as soon as possible.
- If approved, we will send a replacement. Replacement delivery also takes about 1–4 working days.
5. When a Replacement Is Not Possible
We cannot accept a replacement claim if:
- The claim is made after 4 working days of delivery.
- There is no unboxing video, or the video is cut, edited, incomplete, or does not clearly show the parcel and label details.
- The damage was caused after delivery, such as misuse, dropping, water or burning, or by opening and repairing the product yourself.
- The product was used beyond normal testing, or the original packaging and accessories are missing.
- The item is not damaged or different and you simply changed your mind.
- The product shown in the video does not match the product in the claim.
6. Fraud Prevention
We check every claim carefully. False or misleading claims, and edited or reused videos, will be rejected and may result in a permanent block from our store.
Contact Us
For orders, delivery or replacement support:
- WhatsApp: 0318-4547166
- Email: info@mkgadget.com
- Website: https://mkgadget.com